Customer Success Managers

Customer success managers working at a computer and pointing to the screen

NetPMD provides comprehensive design solutions for customers across the Globe, focusing on fibre networks. We are committed to client satisfaction as our number one priority and are seeking team members with the same passion and commitment to our vision of being world-class.

NetPMD currently has openings for Customer Success Managers to become part of our ever-expanding global team. Successful candidates must be US based, with the ability for regular travel to markets across North America.

Responsibilities

  • Provide exemplary project communication and adhere to project / jurisdictional requirements.
  • Follow up and problem escalation to correct parties.
  • Intervention and trouble shooting in customer / supplier issues.
  • Interface to project management office (PMO) for reporting
  • Managing third party providers(3PP)
  • Tacking fault resolutions to the end.
  • Support of business development function in new business activities, as required.

Qualifications

Requirements
  • Associate Degree or greater preferred.
  • PM certification.
  • US based with US experience.
  • Managing teams and/or 3rd parties.
  • The ability to work autonomously and proactively.
  • Willingness to learn and drive good practice.
  • High level review of scope changes - training will be provided.
Experience
  • Ability to prioritise and organise workloads to meet deadlines.
  • Supplier Management: ability to communicate and deal effectively with third parties to ensure that external dependencies are adequately managed.
  • Minimum 2-3 years experience in fiber networks / service provider sector.
  • Customer facing experience.
  • Relationship management.
Skills
  • Proficient with Microsoft Office products.
  • Good documentation and analytical skills.
  • Excellent negotiation skills.
  • Competency with PM reporting tool. Project online preferred.
  • Management skills.
  • Resource planning.
  • Proven ability to provide effective and timely communication to customers and project teams.

100+

Cities designed

1.5M+

Homes & Businesses

If you think you have what it takes to become part of the NetPMD team please send your resume to careers@netpmd.com (No Agencies please).

NetPMD is an equal opportunity workplace. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.