NetPMD provides comprehensive fiber network design solutions for customers across the Globe, focusing on fiber networks. We are committed to client satisfaction as our number one priority and are seeking team members with the same passion and commitment to our vision of being world-class in fiber network design, installation, and integration.
NetPMD currently has openings for Customer Success Managers to become part of our ever-expanding global team. Successful candidates must be US-based, with the ability to travel regularly to markets across North America, ensuring the success of our fiber network projects.
Provide exemplary project communication and adhere to project / jurisdictional requirements ensuring successful fiber network integration
Follow up and problem escalation to correct parties ensuring smooth fiber network operations
Intervention and troubleshooting in customer/supplier issues related to fiber network projects
Interface to the project management office (PMO) for reporting on fiber network project progress
Managing third party providers(3PP)
Tacking fault resolutions to the end, ensuring fiber network reliability
Support of business development function in new business activities related to fiber network design and integration, as required
Associate degree or greater preferred
PM certification
US based with US experience
Managing teams and/or 3rd parties
The ability to work autonomously and proactively
Willingness to learn and drive good practice
High level review of scope changes – training will be provided
Ability to prioritize and organize workloads to meet deadlines
Supplier Management: ability to communicate and deal effectively with third parties to ensure that external dependencies are adequately managed
Minimum 2-3 years experience in fiber networks/service provider sector
Customer-facing experience
Relationship management
Proficient with Microsoft Office products
Good documentation and analytical skills
Excellent negotiation skills
Competency with PM reporting tool. Project online preferred
Management skills
Resource planning
Proven ability to provide effective and timely communication to customers and project teams
Competitive Salary
Every role comes with a competitive salary, comprehensive benefits, and generous employer pension contribution.
Flexible Working
Depending on your role, we offer the opportunity to work from home, client offices, or out in the field.
Development Opportunities
We invest in our people and will equip you with a variety of development opportunities and career path choices.
All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.
If you think you have what it takes to become part of the NetPMD team please send your resume to careers@netpmd.com
(No Agencies please)